Help your customers when they need it. Just like when we walk into a store, we don’t always know where to look. With RTC enabled on your website, you can quickly guide customers to where they need to get to improving their experience of your business.

Why wait until you receive your website visitor report when you can get it in real-time! See what browsers your customers are using, where they are based, how many times they have visited your site and what pages they have been looking at all before you engage in your first interaction.

Reduce your calls and deal with issues directly via your website. Whilst on the phone you can only deal with one customer at a time (sometimes this is needed). With RTC you can serve multiple customers and advise them quickly with canned responses to frequent questions.

Ensure your customers are the best informed. RTC has been proven to add credability and customer satisfaction to the user experience due to the convenience it provides them. With auditing built in, you can ensure your employees deliver better and better customer service. You wil also ensure customers are more likely to remain on your site throughout the checkout process.